Refund policy

Return Policy
Please note that returns and refunds are not permitted for this item, as it is a customized order. We kindly ask that you review all details carefully and ensure your order is correct before finalizing your purchase.

Damages and issues
We kindly request that you inspect your order upon receipt and record an unboxing video, as this will be required for submission to the courier in the event of any damage. Please report any issues within 24 hours of receiving the item. We will notify you promptly once the courier's investigation is complete to proceed with the appropriate resolution. If you receive an incorrect item, please contact us within 24 hours so we can assess the issue and take the necessary steps.